Tag Archives: Retail

There’s More Than What Meets The Eye.

I have neglected my blog the past few weeks, mainly due to the overwhelming amount of work and/or activities that have been going on in my life…most of which have been good things. With that said, it is time to get back to doing something that I find enjoyable: writing.

I have recently started my summer internship at Belk of Conway and it has been quite the experience already. I have made a few observations that I would like to share that may put some things into perspective for my readers and reinforce some things that most may already know.  Continue reading

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Month in Review: April 2012

I was recently surfing Twitter and I saw that Chris LuCurto does a blog post at the beginning of every month that identifies the most popular posts, based on page views, for the month before. I thought this was a great idea and wanted to implement it myself as it will be a great way for my regular viewers to see what was popular abd for a first time visitor to view the most popular posts as a starting point to reading my blog. Continue reading

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Consumer Responsibility.

So far throughout my blog, I have mentioned how companies fail to do this and how companies fail to do that. Well, its true, they fail to do a lot of things that they should be doing, but so do consumers. Consumers, just like companies, have obligations to the variety of industries they keep afloat, but more importantly they have obligations to themselves. I will use the retail industry to explain this concept, because 1. I know a little bit about the industry and 2. I feel that the examples are more relatable to readers. Continue reading

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On the Front Lines.

I often wonder what top executives think about when they implement a policy or a promotion to their business. Is it strictly monetary? Do they consider the customer first? Are they only looking out for the “good of the company?” It has been my observation that a lot of the times, companies fail to think about the people on the front lines.

As an associate, I have virtually no say in the policies or promotions of the company. As an associate that cares deeply about customer service, I probably “take” more control over the policies and promotions than other associates I work for. Why? Because I have a moral compass that points a different direction than most of them. Nothing makes me more upset than a company that fails to consider how a certain decision will impact the lower level in the organization. Unclear about what I am really referring to? Let me give you a general example. Continue reading

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Retail: Training Customers To Say “I’ll wait.”

I have decided that it would be a good idea to start a professional blog so that I can simply state my opinion on things going on around me. This will be an evolving blog that focuses on a wide range of topics from business to family to becoming a better person. I greatly appreciate any comments or suggestions you may have as I understand that there are many different viewpoints on the topics that I cover.

For my first post, I would like to briefly discuss something that has been on my mind for some time now: training customers in the wrong ways. As a sales associate at a growing retail department store, Belk, I have encountered a major problem in the retail industry. Before I dive head first into this problem, I want to say that I am a huge fan of the Belk company. I feel that the company has sound ethics, values and policies that impact both its employees and its customers. Continue reading

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