Tag Archives: Customer Service

Month in Review: April 2012

I was recently surfing Twitter and I saw that Chris LuCurto does a blog post at the beginning of every month that identifies the most popular posts, based on page views, for the month before. I thought this was a great idea and wanted to implement it myself as it will be a great way for my regular viewers to see what was popular abd for a first time visitor to view the most popular posts as a starting point to reading my blog. Continue reading

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Missed Opportunity

The other day I was reading through my subscribed blogs, and I ran across a new post from Michael J. Brennan entitled, Lesson in Customer Service: Delta Airlines. I highly encourage you to take a minute and read through this post, and his others, as he has a really good blog that has a lot of useful information and stories. Continue reading

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The Truth About Aggressive Selling.

Why is it that people in sales (sales associates, car salesmen, etc.) feel the need to be aggressive in their tactics? Sometimes I feel as if they are all but reaching in my pocket, pulling out my cash and putting it in the register. I’m not sure how any logical person can justify this tactic.

I have had about six jobs in my life. All but one involved some sort of customer service and/or sales and I can honestly say, this has never been my tactic. I have been persistent, but I have never been pushy. Yes, there is a difference. I was taught from a very early age that being aggressive is not the way to make sales. It encourages short term success, not long lasting success. This was taught to me by my father, someone that has been in sales literally his entire life. My dad was the foundation for my personal selling tactics for sales. He owned and operated a Stanley Steemer franchise when I was little and due to his sales, he rose near the top of the company quickly. He then transferred into the car selling industry, an industry filled with pushy sales people, and he is the best car salesperson in his area, Western Kentucky. How did he get to where he is? By treating people the way he wants to be treated. Nothing makes him more mad than being pushed into a sale, therefore, he does not do that when he is selling. When I first watched him sell cars, you get the feeling that the customers trust him, something that is highly important when selling used vehicles. Continue reading

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“That Customer.”

To begin this post, I want to say Happy Easter to all of my readers! Hope you enjoy the time you spend with your church and your family!

With that said, let’s discuss something that I dealt with yesterday at work. My store  was busy yesterday. Everyone in the town was there putting together their last minute Easter outfits and I alone did about $3,500 in sales (and I was on the lower end of the sales spectrum due to working in the Home department). The store did about $85,000 in sales, about twice as much as a normal Saturday). I tell you these figures in an attempt to convey the number of customers and the amount of volume we did. At closing last night, the store was a wreck. Continue reading

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The Last 5%.

My college, Henderson State University, frequently invites guest speakers to speak in our school of business to share information about what they do and the things that they have learned outside of college. I recently had the opportunity to listen to Richard Johnson, owner/CEO of Johnson Investment Group LLC, speak and he said something that really stuck with me: Mr. Johnson stated that, “In whatever you do, do the last 5%.” He went on to say that this simple concept is a large part of what has made him successful in his career.

So, I started to think about what it is that I do. Then I started to examine what the last 5% of those things include. Here is what I came up with: Continue reading

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Customer Service Made Easy

In many industries, customer service is the key to a successful business. As a sales associate, I am responsible for the experience customers have when they come to my department. I am normally not one to boast, but when it comes to customer service, I can. I am good. Customers do not leave me unhappy. Why? Because I will do everything it takes to make them happy with the service I provide. Continue reading

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