Category Archives: Retail

There’s More Than What Meets The Eye.

I have neglected my blog the past few weeks, mainly due to the overwhelming amount of work and/or activities that have been going on in my life…most of which have been good things. With that said, it is time to get back to doing something that I find enjoyable: writing.

I have recently started my summer internship at Belk of Conway and it has been quite the experience already. I have made a few observations that I would like to share that may put some things into perspective for my readers and reinforce some things that most may already know.  Continue reading

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Month in Review: April 2012

I was recently surfing Twitter and I saw that Chris LuCurto does a blog post at the beginning of every month that identifies the most popular posts, based on page views, for the month before. I thought this was a great idea and wanted to implement it myself as it will be a great way for my regular viewers to see what was popular abd for a first time visitor to view the most popular posts as a starting point to reading my blog. Continue reading

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Preparing for My Next Challenge

As I was writing my last post, 4 Categories of Challenges, I began to think about the challenges that I have coming up in my life that I am concerned about overcoming. Normally, if I see a challenge “coming down the pipeline” of my life, I intentionally attempt to develop a plan for overcoming it. However, with one of the many challenges I will be facing within this month, I am having a hard time developing a strategy. Let me explain: Continue reading

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It’s More Than Money!!

Do you ever feel like you’re just the stepping stone for an employee with potential that is beyond your company or organization? Do you ever worry about losing an excellent employee or leader to your competitor? Do you ever feel like you cannot pay the ‘market rate’ for what your employee is worth, given their skills or qualifications?

Companies and organizations are not only competing for customers, but they are competing for employees too. How do you keep the good leaders from leaving? This is a concept that I rarely see discussed today, but I have a bit of insight on. Let me use an example: Continue reading

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Missed Opportunity

The other day I was reading through my subscribed blogs, and I ran across a new post from Michael J. Brennan entitled, Lesson in Customer Service: Delta Airlines. I highly encourage you to take a minute and read through this post, and his others, as he has a really good blog that has a lot of useful information and stories. Continue reading

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The Truth About Aggressive Selling.

Why is it that people in sales (sales associates, car salesmen, etc.) feel the need to be aggressive in their tactics? Sometimes I feel as if they are all but reaching in my pocket, pulling out my cash and putting it in the register. I’m not sure how any logical person can justify this tactic.

I have had about six jobs in my life. All but one involved some sort of customer service and/or sales and I can honestly say, this has never been my tactic. I have been persistent, but I have never been pushy. Yes, there is a difference. I was taught from a very early age that being aggressive is not the way to make sales. It encourages short term success, not long lasting success. This was taught to me by my father, someone that has been in sales literally his entire life. My dad was the foundation for my personal selling tactics for sales. He owned and operated a Stanley Steemer franchise when I was little and due to his sales, he rose near the top of the company quickly. He then transferred into the car selling industry, an industry filled with pushy sales people, and he is the best car salesperson in his area, Western Kentucky. How did he get to where he is? By treating people the way he wants to be treated. Nothing makes him more mad than being pushed into a sale, therefore, he does not do that when he is selling. When I first watched him sell cars, you get the feeling that the customers trust him, something that is highly important when selling used vehicles. Continue reading

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Consumer Responsibility.

So far throughout my blog, I have mentioned how companies fail to do this and how companies fail to do that. Well, its true, they fail to do a lot of things that they should be doing, but so do consumers. Consumers, just like companies, have obligations to the variety of industries they keep afloat, but more importantly they have obligations to themselves. I will use the retail industry to explain this concept, because 1. I know a little bit about the industry and 2. I feel that the examples are more relatable to readers. Continue reading

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On the Front Lines.

I often wonder what top executives think about when they implement a policy or a promotion to their business. Is it strictly monetary? Do they consider the customer first? Are they only looking out for the “good of the company?” It has been my observation that a lot of the times, companies fail to think about the people on the front lines.

As an associate, I have virtually no say in the policies or promotions of the company. As an associate that cares deeply about customer service, I probably “take” more control over the policies and promotions than other associates I work for. Why? Because I have a moral compass that points a different direction than most of them. Nothing makes me more upset than a company that fails to consider how a certain decision will impact the lower level in the organization. Unclear about what I am really referring to? Let me give you a general example. Continue reading

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“That Customer.”

To begin this post, I want to say Happy Easter to all of my readers! Hope you enjoy the time you spend with your church and your family!

With that said, let’s discuss something that I dealt with yesterday at work. My store  was busy yesterday. Everyone in the town was there putting together their last minute Easter outfits and I alone did about $3,500 in sales (and I was on the lower end of the sales spectrum due to working in the Home department). The store did about $85,000 in sales, about twice as much as a normal Saturday). I tell you these figures in an attempt to convey the number of customers and the amount of volume we did. At closing last night, the store was a wreck. Continue reading

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Customer Service Made Easy

In many industries, customer service is the key to a successful business. As a sales associate, I am responsible for the experience customers have when they come to my department. I am normally not one to boast, but when it comes to customer service, I can. I am good. Customers do not leave me unhappy. Why? Because I will do everything it takes to make them happy with the service I provide. Continue reading

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