Monthly Archives: April 2012

It’s More Than Money!!

Do you ever feel like you’re just the stepping stone for an employee with potential that is beyond your company or organization? Do you ever worry about losing an excellent employee or leader to your competitor? Do you ever feel like you cannot pay the ‘market rate’ for what your employee is worth, given their skills or qualifications?

Companies and organizations are not only competing for customers, but they are competing for employees too. How do you keep the good leaders from leaving? This is a concept that I rarely see discussed today, but I have a bit of insight on. Let me use an example: Continue reading

Advertisements
Tagged , , ,

Working For A Company That Works For You

As an upcoming MBA graduate, I have started to think about where I would like to apply for jobs to begin life “in the real world”. I have started looking on the commonly used career sites to see what is available, talked to the Career Development Center on campus and have thought about the companies that are near me. I have done my research on a few that stand out to me as possibilities and have eliminated some solely due to their corporate culture.

It is important to find an employer that feels you are a good fit for their company. This normally entails an employer finding candidates that have the skills and knowledge that the company needs or desires. However, I feel that it is even more important that the company they are interested in is a good fit of them. There is a lot to be said for working at a company that also works for you. Having employees who want to be at work and who want to do well because they like the company they work for eliminates the bulk of the turnover rate for employees.   Continue reading

Tagged , , ,

Missed Opportunity

The other day I was reading through my subscribed blogs, and I ran across a new post from Michael J. Brennan entitled, Lesson in Customer Service: Delta Airlines. I highly encourage you to take a minute and read through this post, and his others, as he has a really good blog that has a lot of useful information and stories. Continue reading

Tagged , , , ,

The Truth About Aggressive Selling.

Why is it that people in sales (sales associates, car salesmen, etc.) feel the need to be aggressive in their tactics? Sometimes I feel as if they are all but reaching in my pocket, pulling out my cash and putting it in the register. I’m not sure how any logical person can justify this tactic.

I have had about six jobs in my life. All but one involved some sort of customer service and/or sales and I can honestly say, this has never been my tactic. I have been persistent, but I have never been pushy. Yes, there is a difference. I was taught from a very early age that being aggressive is not the way to make sales. It encourages short term success, not long lasting success. This was taught to me by my father, someone that has been in sales literally his entire life. My dad was the foundation for my personal selling tactics for sales. He owned and operated a Stanley Steemer franchise when I was little and due to his sales, he rose near the top of the company quickly. He then transferred into the car selling industry, an industry filled with pushy sales people, and he is the best car salesperson in his area, Western Kentucky. How did he get to where he is? By treating people the way he wants to be treated. Nothing makes him more mad than being pushed into a sale, therefore, he does not do that when he is selling. When I first watched him sell cars, you get the feeling that the customers trust him, something that is highly important when selling used vehicles. Continue reading

Tagged , , , , , ,

Delegation: The Covey Way.

I am quickly becoming a Dave Ramsey fan. My girlfriend’s father is a huge Dave Ramsey fan, and he recommended and gave Dave’s book, EntreLeadership, to me as a Christmas gift this past year. I have started reading it and it is an excellent book. Reading this book led to me following him on Twitter and downloading his podcasts on iTunes. If you read much of Dave’s material or listen to any of his podcasts, you will be introduced to a list of excellent leaders such as Chris Locurto, Dr. Stephen Covey and Jon Acuff. All of these guys have excellent time-tested principles on leadership, entrepreneurship and financial planning.

I recently listened to a Dave Ramsey EntreLeadership podcast on iTunes entitled “Delegation with Stephen M. R. Covey” and it was awesome. As an aspiring leader, there were a few things that I took away from the podcast that I felt were worth sharing with my readers. Continue reading

Tagged , , , , , ,

Consumer Responsibility.

So far throughout my blog, I have mentioned how companies fail to do this and how companies fail to do that. Well, its true, they fail to do a lot of things that they should be doing, but so do consumers. Consumers, just like companies, have obligations to the variety of industries they keep afloat, but more importantly they have obligations to themselves. I will use the retail industry to explain this concept, because 1. I know a little bit about the industry and 2. I feel that the examples are more relatable to readers. Continue reading

Tagged , , , , , ,

On the Front Lines.

I often wonder what top executives think about when they implement a policy or a promotion to their business. Is it strictly monetary? Do they consider the customer first? Are they only looking out for the “good of the company?” It has been my observation that a lot of the times, companies fail to think about the people on the front lines.

As an associate, I have virtually no say in the policies or promotions of the company. As an associate that cares deeply about customer service, I probably “take” more control over the policies and promotions than other associates I work for. Why? Because I have a moral compass that points a different direction than most of them. Nothing makes me more upset than a company that fails to consider how a certain decision will impact the lower level in the organization. Unclear about what I am really referring to? Let me give you a general example. Continue reading

Tagged , , ,

“That Customer.”

To begin this post, I want to say Happy Easter to all of my readers! Hope you enjoy the time you spend with your church and your family!

With that said, let’s discuss something that I dealt with yesterday at work. My store  was busy yesterday. Everyone in the town was there putting together their last minute Easter outfits and I alone did about $3,500 in sales (and I was on the lower end of the sales spectrum due to working in the Home department). The store did about $85,000 in sales, about twice as much as a normal Saturday). I tell you these figures in an attempt to convey the number of customers and the amount of volume we did. At closing last night, the store was a wreck. Continue reading

Tagged , , ,

The Last 5%.

My college, Henderson State University, frequently invites guest speakers to speak in our school of business to share information about what they do and the things that they have learned outside of college. I recently had the opportunity to listen to Richard Johnson, owner/CEO of Johnson Investment Group LLC, speak and he said something that really stuck with me: Mr. Johnson stated that, “In whatever you do, do the last 5%.” He went on to say that this simple concept is a large part of what has made him successful in his career.

So, I started to think about what it is that I do. Then I started to examine what the last 5% of those things include. Here is what I came up with: Continue reading

Tagged , , , ,

Small Business Spotlight: Springhill Tire Service

If you have read my previous post seen here, you know that I am a huge advocate of customer service. As part of my professional blog, I would like to periodically spotlight a small business that has gone above and beyond to see that I, the customer, was satisfied. You may never have the opportunity to do business with these businesses due to where you live, but for my local readers, I felt this could be helpful. Continue reading

Tagged , , ,