Monthly Archives: March 2012

Customer Service Made Easy

In many industries, customer service is the key to a successful business. As a sales associate, I am responsible for the experience customers have when they come to my department. I am normally not one to boast, but when it comes to customer service, I can. I am good. Customers do not leave me unhappy. Why? Because I will do everything it takes to make them happy with the service I provide. Continue reading

Tagged ,

Retail: Training Customers To Say “I’ll wait.”

I have decided that it would be a good idea to start a professional blog so that I can simply state my opinion on things going on around me. This will be an evolving blog that focuses on a wide range of topics from business to family to becoming a better person. I greatly appreciate any comments or suggestions you may have as I understand that there are many different viewpoints on the topics that I cover.

For my first post, I would like to briefly discuss something that has been on my mind for some time now: training customers in the wrong ways. As a sales associate at a growing retail department store, Belk, I have encountered a major problem in the retail industry. Before I dive head first into this problem, I want to say that I am a huge fan of the Belk company. I feel that the company has sound ethics, values and policies that impact both its employees and its customers. Continue reading

Tagged ,